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Right-click on Network Connection and select Properties.

Select Start -> Settings -> Network Connections.

Enable "File and Printer Sharing for Microsoft Networks"Įnable this in all the client computers as below to carry out remote operations like Agent or Distribution server Installation/ Patch Scan/ Inventory Scan/ Remote Control in the client machines.įor computers using Operating System released before Windows 7, follow the steps mentioned below.

Goto Start > Run > Type computer name prefixed by "\\" and hit the Enter key

The following steps will help you confirm the client machine's accessibility: Also, ensure that you have specified the computer name correctly.

Ensure the client computer is accessibleĬheck the client computer is switched on and connected in the network properly to install agent/Distribution server and carry operations like Patch Scan/Remote Control/Asset Scan.

It is hence recommended to perform scheduled patch and inventory scanning. However, there might be some cases where it fails again due to various reasons.

The resolution provided in this article will help you overcome the problems encountered during manual patch and inventory scanning.

In case this article does not resolve your issue and if have an Active Directory based network, you can automate Agent Installation using a Start-Up script. However, there may still be a few unknown causes.

The causes/resolution that are explained in this article are based on our experiences in our production and client environments.